skip to content
 

Festival FAQs

A list of commonly asked questions and answers to help you with accessing the inaugural ONLINE Cambridge Festival.

 

 

Q. How do I access event content? / How do I ‘go’ to an event?

Each event is organised slightly differently. Please read the instructions on the event page. Some events may require pre-booking. Others do not. If organiser contact details are on the event page, please contact the event organiser with any questions directly. If there are no organiser details on the event page, contact the Festival team for assistance, being sure to reference the title of the specific event in question.

Q. Help! I cannot access the web link provided for the event.

In some instances, you may be unable to access a platform due to the web browser you are using. If you have one available, we recommend using an alternative browser (Firefox, Chrome, Explorer, etc..) If your problem still persist please contact the listed organiser of that event or if no details are listed, contact the Festival team.

Q. The event has not started yet and it is past the listed start time.

Please be patient with us. This is our first year of digital delivery. Live events may start slightly late, to enable the organiser to ensure all participants are ready to begin.

Q. What accessibility options are available?

There are different levels of access for different events, depending on what each event organiser is able to offer. Accessibility information for each event is specified in the top right of each event page. Many video-based events offer subtitling/closed captions or transcripts. If an event’s accessibility isn’t specified, please contact the event organiser as detailed on the event page. If there are no organiser details on the event page, contact the Festival team for assistance, being sure to reference the title of the specific event in question.

Q. I was not able to watch an event at the advertised time. Will I be able to watch it again?

Many events are available on demand following the event. This will be indicated in the festival programme on our website. If available on demand, simply follow the web link provided. It is also likely that if you have booked/registered for the event that you will recieve an email to notify you of this.

Q. How can I find events about a specific topic?

You can use our event search filters or you can use the search function for keywords like history, engineering or climate change.

Q. Is this event recorded? / Can I watch this content later?

Each event is organised slightly differently. Please read the instructions on the event page and contact the organiser directly if their contact details are available there. If there are no organiser details on the event page, contact the Festival team for assistance, being sure to reference the title of the specific event in question.